KEKhost DedicatedServ customers with an administration and management package can get support for softwares and operating systems listed on this page. Non listed softwares are classified as non-supported. Please read the note regarding these softwares at the end of this page.

SUPPORTED OPERATING SYSTEMS

• Red Hat Linux
• CentOS
• Debian
• Fedora Linux
• FreeBSD
• Windows 2003 & 2007 Servers
• Windows 2000 and all other releases

• cPanel
• Plesk
• Ensim
• Helm

• Apache, Apache-SSL and Additional Apache Modules
• Tomcat
• PHP & Additional Modules [No Programming]
• Perl, CPAN & Perl Modules [No Programming]
• Sendmail
• Postfix
• Exim
• Qmail, Vpopmail, SpamAssassin & Anti-Virus
• ProFTPD
• vsFTPD
• MySQL, MySQL Mirroring
• PostGreSQL
• SSH
• rSync
• Bind
• IpTables, APF Firewall
• IPVS Load Balancing
• Kernel

• IIS
• Apache
• ASP, ASP .Net [No Programming]
• PHP
• ActivePerl & Modules
• Mail Enable
• HMail Server
• iMail
• IIS FTP
• ServU Ftpd
• MySQL, MySQL Mirroring
• SQL Server, MSDE
• Microsoft DNS

• Installing supported software with the default configuration
• Upgrading supported software between minor versions
• Making basic configuration changes on supported softwares
• Using control panel software to make system changes/updates
• Tracking issues through log files
• Finding the cause of load problems
• Updating firewall rules
• Installing secure (SSL) certificates
• Restarting services
• Emergency outage investigation and, if appropriate, escalation
• Standard server/site migrations
• Analyzing system problems and recommending solutions
• Custom kernel compilations
• Spam prevention and cure
• Performance tuning and general optimization
• Virus or Attack analysis
• Security checks and security optimization

• Website Publishing
• Uploading and access problems
• File system and file naming issues
• File permissions and ownership
• FrontPage publishing problems
• Virtual host configuration issues
• Secure server (SSL) access and use
• Server side includes (SSI)
• Using .htaccess files to override default configuration
• Log file interpretation
• Understanding reports from common statistical programs
• Mail sending and receiving problems
• Interpreting mail logs
• Autoresponders, aliases and redirects
• Common mail software setup (e.g. Outlook)
• Anti-spam and anti-virus measures
• Mail blocking and filtering
• SMTP authentication
• Control panel access issues
• Problems with using your control panel
• Security and Passwords
• Troubleshooting login problems
• Resetting client passwords
• Using an existing firewall to block IP addresses
• Hosts.deny blocking
• Using .htaccess/.htpasswd to password protect and block access to directories
• Denial of Service (DoS) procedures
• Interpreting log files
• DNS and Domain Names
• Zone file modification (for MX and A records etc)
• Domain parking issues
• Testing domain name resolution
• FTP and Other Data Transfer Issues
• Connecting to your server with FTP software
• Troubleshooting FTP connection problems
• Interpreting FTP transfer logs
• Secure server (SSL) access and use
• GPG key setup and basic encryption/decryption
• Installation and re-installation of FrontPage server extensions
• FrontPage publishing and access problems (server-side issues)
• FrontPage extension corruption issues
• FrontPage and .htaccess conflict issues
• CGI script execution problems
• Execution problems for Perl, PHP, and ASP scripts (but not debugging)
• Basic support for installing and using common CGI scripts (FormMail, Guestbook, etc)
• Use of CGI wrapppers such as suExec and CGIWrap
• Database Issues
• Connection problems
• Privilege problems
• Repairing corrupt tables
• Shell access (SSH and Telnet)
• User and group quota problems
• File permissions and ownership (chmod and chown)
• File/directory locations
• Common commands and tools
• Restarting Services (e.g. Web Server)
• Restoring backup

• Debugging PHP, Perl, ASP, JSP and other programming issues
• Programming issues not related to the server configuration
• All issues not stated in the covered issues part
• For Colocation Clients, OS reinstallation is NOT supported
• Upgrade, installation or debugging unsupported softwares

The customer can request support for unsupported softwares. The decision to provide or not the requested support will be at the sole discretion of KEKhost's staff member answering the request. If KEKhost's staff member offers some kind of support for the unsupported software, KEKhost will have no responsability whatsoever for the result. By requesting support for unsupported softwares, the client understands that iWeb might not have the necessary knowledge to answer the request correctly and in a timely manner. KEKhost will have no obligation to fix, reinstall or repair damages caused by its staff members trying to answer an unsupported software support request. Furthermore, all time needed to address the issue or repair any damage caused by our staff trying to answer an unsupported software support request will be taken from the client's management package or billed at the applicable hourly rate if no more time is available. KEKhost can always deny support for unsupported software support request.