Frequently Asked Questions (FAQs)

Frequently Asked Questions: FAQs

What is a True Domain Name?

A True Domain name, or Virtual Domain is an Internet Address that will uniquely identify your website. You might have visited websites such as http://www.verizon.com, http://www.microsoft.com or http://www.siftthru.com. These are all examples of Virtual Domain names.

Having a Virtual Domain will allow you to have an e-mail address such as jim@yourdomain.com for example.

To see if your Virtual Domain is available, and is not used by anybody else, please, visit InterNIC's WHOIS database, and type in the domain name of your choice. If there will be no match, you are can register that domain name, else you have to choose another one.

Are you an Internet Access Provider?

No. We are specialized in selling webhosting and web design services only. This will permit us to offer high quality webhosting at extremely low prices.

You will need to have a separate ISP that will provide you with access to the Internet.

Do you handle the domain registration process?

Yes, we can handle and register new domains for you at a discount. If you are transferring a domain, you will need to handle the domain transfer yourself. We include all the information you need to contact your registrar and move the domain to our servers in the 2 welcome emails you receive after signing up. If you still have problems, email our support team and see if we can help.

How long does it take to set up service?

This is process is within 24 hours. You will receive your welcome and set-up information by email. Remember, it can take longer for your domain name to point to your new account. However, as soon as you receive your welcome message by email, you are ready to use your new account with your IP number.

Will you automatically bill my Credit Card Monthly?

KEKHOSTING will bill and send a renewal notice 2 weeks prior for shared hosting and 1 month prior for Dedicated hosting. We do not accept credit cardS from our African based clients.

Do you provide tech support?

Yes, we will provide our customers with technical support to any problems related to services or tools that are offered by us. We also include a help page which is unique to your account type to help you along with your account. If you require further assistance, simply contact our support group. Please realize that at our current pricing tech support can only answer questions regarding our services and features, and cannot assist you with building a web site, or creating and fixing scripts.

How do I upload my website files?

All hosting accounts come with an FTP (File Transfer Protocol) account which allows you to upload files to your account via an FTP Client. If you do not have an FTP Client, we offer links to download one for free in our help section. Almost all site design programs like Adobe Pagemill, Macromedia Dreamweaver, GoLive HotDog, Allaire HomeSite, CyberStudio, HotMetal Pro, Netscape Communicator and NetObjects Fusion use FTP to maintain your site

All Accounts come with FTP and a Web based way to upload files via your control panel.

Do you support Frontpage Extensions?

Yes, all of our plans support FrontPage Server Extensions, 97,98, 2000 & 2003.

Can I change from one plan to another?

Yes. Changing plans is easy, just let us know and we will set it up for you.

Can I use domain names from other countries (.cc .nu .to)?

You may use international domains, but you must register or transfer them yourself. The Welcome E-mail we send will tell you the nameserver information to use for your account. We hope to provide this service in the near future.

What if I don't have or want my own domain name?

You can sign using a third-level domain (sub-domain).(i.e. you.kekhost.com)
Simply decide what third level domain you would like to use. Then when signing up, type in the entire domain (i.e. john.kekhost.com) You will still get all the features including your own IP number and control panel. All email will work with john.kekhosting.com, etc.

How long does it take to add a clients domain?

We will process your order as soon as the payment has been confirmed. Once this is approved (usually within minutes) then the account is sent to our order system. The Welcome E-mail for the new domain should arrive within 24 hours.

I am not very experienced in building a web site. Is it easy to learn with your services?

We have a great web site creation tool included with most plans. It allows you to build a basic web site in our control panel. Many stores offer software which allows you to build web sites as well.

What steps do I need to take to get my domain transferred and my files uploaded to your servers?

Step 1: Sign up with us.

Step 2: Within an hour you will receive an email from us stating that your account has been set up and issuing you an IP number.

Step 3: Transfer your content and test your site on our server with your IP number. You use the IP number just like a domain name. For example, if we give you an IP number of 64.29.16.244, you can put that number in a browser as http://64.29.16.244 to see what your pages will look like on our server. You can also use the IP address to upload your files with FTP, or log into your control panel using the address included in your welcome e-mail to access our web based file manager.

Step 4: Set up your personal nameservers if selected (we have an instruction page in our Online Help Desk). Then transfer your domain to your nameservers.

Step 5: Once you verify the transfer, the registrar will point your domain name to our name server, and the rest of the world will be able to access your new site on our server with the domain name.

If I register a domain through KEKHOSTING, what is my total cost, and does the domain belong to me?

First, we charge 1400 naira per year to register a .com/.net or .org domain for you. You can register a domain for as little as 1 year. If you would like to check the availability of a domain, click here and type in the name, if it shows up without a match, it is available! The charge for a domain varies by registrar, Network Solutions charges $35 per year, and we charge only 1400 Naira per year. There is no additional charge to get a domain name (except normal monthly hosting fees of course). Remember if we charge you for a new domain registration, there is no refund for these charges even if your client does not pay you.

If we register a domain name for you, it is indeed yours and you can take it to another host if you wish.

Will my domain work both with the 'www' and without it?

Yes, you can access your site using both www.domain.com, and domain.com.

Can you change my MX record to support services such as Everyone.net?

Yes we do support this change. Simply send a support request and we will make the changes at no charge.

Do you provide SMTP service?

This comes with every domain name on our servers. If you need help, see our support section or email support.

How many MySQL databases come with each domain?

You get unlimited MySQL database per domain account (IP number) and it is managed from your control panel.

How much are third-level (sub-domains) i.e. john.kekhosting.com?

Third level domains are part of the regular domain accounts on our system. There is no additional charge for this. The only restriction, is the second-level domain (i.e. domain.com) must already be pointed to our servers for the third level domain (i.e. joe.domain.com) to work.

What if I exceed monthly transfer limits/How much is additional bandwidth (transfer)?

Our policy is to contact you and ask if you would like to upgrade to the next higher package. If we cannot reach you, you do not want to upgrade, or , you can't upgrade the account, then we charge 1300 Naira per 1GB/Month.

Can I resell My Account?

Yes, for the dedicated server plans only. We do not allow reselling under the regular hosting packages.

How do I add TELNET access to my Clients Accounts? How to add SSH...

First, we support both Telnet/SSH. This is a much more secure method. Send a request to our support team by visiting our Contact Us page. Make sure to include the domain name and username of the client.

Let our Staff of designers custom build a superb web site to meet your business needs! Visit them @ http://www.siftthru.net or click here to access their home page.