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Below are our Web Hosting Service Agreement and Order form. To view the content of the service agreement, click on the Plus sign (+) and then proceed to the Online form for your selection. In addition, you must click "I Agree" to complete the ordering process. By clicking "I Agree" you are agreeing in full to the Service Agreement.
Should you have any questions and/or concerns about the Service Agreement, contact us by visiting our New Sale Ticketing Page.
Service Agreement +
1. KEKHOSTING's Service Agreement is intended to protect both the integrity and liability of KEKHOSTING and the Customer. This Service Agreement will be enforced to ensure the speed, power, performance, and reliability of our services.
2. KEKHOSTING (the "Service") provides web hosting outsourcing to other web hosts, web developmeent /design firms and Internet Service Providers (ISPs). KEKHOSTING is to act as a neutral provider of these fore-mentioned services to the Customer. The terms and conditions of this agreement and any rules and prices published on KEKHOSTING's Web Site (http://www.KEKHOSTING.come) constitute the entire and only agreement (collectively, the "Service Agreement") between KEKHOSTING and the Customer (hereby defined as one who has an account with KEKHOSTING for the Service, including Customer's designated users with respect to the Service) and supersede all other communications and agreements with regard to the subject matter hereof.
3. KEKHOSTING reserves the right to modify this Service Agreement or prices, and may discontinue or revise any or all aspects of the Service in its sole discretion without prior notice.
4. Customer agrees to indemnify KEKHOSTING against any liability for any and all use of Customer's account. Furthermore, Customer agrees to indemnify and hold KEKHOSTING harmless from any claims and expenses, including reasonable attorney's fees, related to Customer's violation of the Service Agreement or Customer's direct or indirect damage to another party.
5. Customer is responsible for and must provide all telephone and other equipment and services necessary to maintain customer's account remotely through FTP accounts.
6. Customer agrees that he/she is at least 18 years of age. If the customer is not at least 18 years of age, a parent or guardian's name must be put on the account and will be responsible for payment and Web Site content. If a minor (a person under the age of 18) obtains an account through KEKHOSTING without parental approval, this agreement does not become void.
7. CUSTOMER EXPRESSLY AGREES THAT USE OF KEKHOSTING'S SERVICE IS AT CUSTOMER'S SOLE RISK. NEITHER KEKHOSTING NOR ANY OF ITS INFORMATION PROVIDERS, LICENSERS, EMPLOYEES, OR AGENTS WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES KEKHOSTING OR ANY OF ITS INFORMATION PROVIDERS, LICENSERS, EMPLOYEES, OR AGENTS MAKE ANY WARRANTY AS TO THE RESULTS TO BE OBTAINED FROM USE OF THE SERVICE. THE SERVICE IS DISTRIBUTED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS SERVICE AGREEMENT. NEITHER KEKHOSTING NOR ANYONE ELSE INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SERVICE SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER EXPRESSLY ACKNOWLEDGES THAT THE PROVISION OF THIS PARAGRAPH SHALL ALSO APPLY TO ALL THIRD PARTY CONTENT AND ANY OTHER CONTENT AVAILABLE THROUGH THE SERVICE.
8. This Service Agreement is made in the State of Maryland, and shall be governed by and construed in accordance with the laws of the United States of America, the State of Maryland and Prince Georges County. Any cause of action of customer or its designated users with respect to the Service Agreement must be instituted within six (6) months after the claim or cause of action has arisen or be barred.
Appropriate Use Policies
9.KEKHOSTING's Service may only be used for lawful purposes. Transmission, distribution, or storage of any information, data, or material in violation of United States or Maryland State regulation or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other statute.KEKHOSTING reserves the right to remove such illegal material from it's server immediately. KEKHOSTING expressly forbids anyone from using KEKHOSTING's servers for the propagation, distribution, housing, processing, storing, or otherwise handling in any way lewd, obscene, or pornographic material, or any other material which KEKHOSTING deems to be objectionable. The designation of any materials as such described is left entirely to the discretion of KEKHOSTING
10. KEKHOSTING does NOT allow sites that provide points of distribution, or 'links' to the following types of sites:
1. Pirated Software (Warez) - Any software that is copyrighted and not freely available for distribution without cost. ROMs, ROM Emulators and Mpeg Layer 3 files (MP3) all fall under this jurisdiction.
2. Hacking / Phreaking - Includes sites with material, links, or resources for Hacking, Phreaking, Viruses, Anarchy, or any type of site that promotes the destruction or compromises the integrity of KEKHOSTING
3. Adult Sites - Any erotic or pornographic material, links to adult sites, or advertisements for adult sites.
11. Copyrighted material must not be placed on Customer's account without the permission of the owner(s) or person(s) they specifically authorize. Only the owner(s) or such authorized person(s) may upload copyrighted material to the account.
12.KEKHOSTING strictly prohibits e-mail harassment, whether through language, frequency, or size of messages. Forging of header information is not permitted. KEKHOSTING does not allow unsolicited e-mail. This includes "Spamming" and "Bulk Mail" sent to persons who have otherwise not requested to receive such mail.
13. Any Customer that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will result in immediate account suspension. The Customer will then be requested to either reduce the resource use to an acceptable level or pay for the additional hardware or the resource needed to compensate. KEKHOSTING shall be the sole arbiter of what is considered to be a high server usage level.
14. Any Customer in violation of system or network security is subject to criminal and civil liability, as well as immediate account termination. Examples include, but are not limited to the following: Unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, e-mail bombing, flooding deliberate attempts to overload a system and broadcast attacks. Forging of any TCP/IP packet header or any part of the header information in an e-mail or newsgroup posting.
15. Customer agrees not to publish on or over its account any information, software or other content which violates or infringes upon the rights of any others or which knowingly contravenes the laws of any jurisdiction in which such content is generally accessible.
16. Use of illegal or copyright material on any Web page or other distribution mechanism used in conjunction with the Customer's account, will result in termination of this Service Agreement. Illegal material is defined as any material not permitted under United States local, state or federal laws. If "illegal material" was submitted by a client of the Customer without Customer's knowledge, this Service Agreement will remain in effect if the Customer removes the "illegal material."
Any use of KEKHOSTING's systems that disrupts the normal use of the system for other KEKHOSTING customers is considered to be abuse of KEKHOSTING services and is grounds for termination of this Service Agreement. Some examples of abuse include (not limited to) spawning dozens of processes, consuming large amounts of memory or CPU cycles for long periods of time, attempting to access other Customers' account areas, or conducting provocative activities such as mass e-mailings (spam) which may result in retaliatory actions against KEKHOSTING's systems.
17. Depending upon the nature and severity of any abuses, the Customer may receive an e-mail warning detailing the nature of the abuse. If the abuse of services is not terminated within one (1) day, a final e-mail will be sent to the customer formally requesting termination of the stated abuse. Customer then must terminate stated abuse within one (1) day, otherwise the Service Agreement will be terminated. Any reconnection of a terminated account will require a reconnection fee.
18. If, in KEKHOSTING's sole discretion, the nature and severity of any abuses is severe enough, KEKHOSTING may terminate the Service Agreement immediately without written notification prior to termination. This may also be subject to a reconnection fee, however KEKHOSTING reserves the right to deny all future access upon termination.
19.KEKHOSTING's Service is intended to be resold to the end-user only.
20. Violation of any of KEKHOSTING's rules and regulations could result in a warning, suspension, or possible account termination.
21. KEKHOSTING reserves the right to suspend or cancel a Customer's (hereby defined as one who has an account with KEKHOSTING) access to any or all services provided by KEKHOSTING when KEKHOSTING decides that the account has been inappropriately used.
22. Customers located outside of the United States or Canada must use a system of payment issued within the United States.
23. KEKHOSTING's 30-day Money-back Guarantee does not apply for Regular accounts, Reseller accounts, Dedicated Servers, Co-Located Servers, DSL Internet Access, Merchant Accounts, or any fees associated with these services.
24. Full payment is due each anniversary period following the date the account was established. The Setup fee and Monthly fee are due on the first anniversary date, and the monthly fee is due on every subsequent anniversary date. The Customer is responsible for all money owed on the account from the date it was established to the date it is terminated.
25. Requests for cancellation (termination of service) must be either submitted through the control panel provided by KEKHOSTING, no other system of cancellation will be accepted. The date of cancellation request will not be used as date of cancellation. A representative of KEKHOSTING must confirm all cancellations prior to a cancellation date being set and followed through.
26. Customer shall pay the monthly fee, and any charge for additional services under the terms of this Service Agreement, within seven (7) days of invoice. Invoices and receipts will be sent to the Customer via e-mail. Customer may not withhold or "setoff" any amounts due hereunder. KEKHOSTING retains the right to withhold service without prejudice until all amounts determined delinquent are paid in full. Any late payment shall be subject to any costs of collection (including but not limited to legal fees).
27. Accounts which are delinquent will be placed on "administrative hold" or suspension and may not be used or accessed. Any account that is delinquent for seven (7) days will have all files purged from all KEKHOSTING servers. Customer's account will continue to accrue charges while on "administrative hold" or suspension.
28. Any Customer whose services are terminated or suspended will be asked to pay a reconnection fee to restart the account. Reconnection fee for suspended accounts is $30.00 or Naira Equivalent. Reconnection fee for accounts that have been terminated is $50.00 or Naira Equivalent.
29. For payment via Credit Card, accounts will be automatically billed on a monthly, quarterly or yearly basis to the card number on file unless notified otherwise. E-mail notification of payment will be sent to the Customer via e-mail on that anniversary payment date. All credit card payments will be billed on the date due, the e-mail notification is solely a courtesy e-mail. In the event that a credit card does not clear with the Customer or cardholder's bank, the Customer will be notified via e-mail. Past due accounts that are not brought current within 7 days of e-mail notice are subject to suspension or possible account termination.
30. Customer's agree that the first name, last name, street address, and zip/postal code provided for their account profile is the same as the cardholder's for the Credit Card being used for payment of the account.
31. For payment via Check or Money-Order, orders will be fulfilled within 1 business day upon receipt of payment. E-mail notification will be sent 10 days prior to payment due date. Checks returned unpaid (NSF) will be accessed a $15.00 or Naira Equivalent service charge. Past due accounts that are not brought current within 15 days of the e-mail notice are subject to suspension and possible account termination.
32. There will be a $40.00 or Naira Equivalent processing fee for each returned check.
33. There will be a $60.00 or Naira Equivalent processing fee for all illegitimate credit card chargebacks.
34. ALL PAYMENTS MUST BE IN US CURRENCY.
35. Legal notices sent to either party shall be effective when delivered by mail, transmitted by telecopier ("fax") machine, one (1) day after being sent by overnight mail or "fax," or two (2) days after being sent by first class mail postage prepaid to the address shown. This information is subject to change without prior notification.
c/o KEK Technology Inc.
15203 Jerrington Court
Bowie, Maryland 20721
c/o KEK Technology Company
21 Igbosere Road, 2nd Floor
Lagos Island, Lagos State
36. KEKHOSTING reserves the right to cancel service at any time for any reason. All fee paid in advance of cancellation will be pro-rated and paid by KEKHOSTING if KEKHOSTING institutes it's right of cancellation. If cancellation is caused by customers violation of these policies, then no refund will be disbursed.
37. Customer retains the right to cancel use of KEKHOSTING's Service at any time through written, e-mailed (must be followed by a faxed or written request) or faxed notification. Requests for cancellation must be received at KEKHOSTING's main office. All KEKHOSTING accounts must be paid in full before the cancellation transaction will be considered complete.
38. All canellation requests must include the following information to be valid; Primary Contact of the account, account name, reason for cancellation, current account password, and last 4 digits of credit card on file. If payment was made by Check, Money-Order, or Bank Transfer, the Zip/Postal Code of the primary contact must also be included.
39. All accounts are cancelled at the end of the current billing period unless a date of cancellation is specified.
40. Refunds made by KEKHOSTING for all payment systems (including Credit Card, Check, Money-Order, and Bank Transfer payments) will be fulfilled via check. KEKHOSTING will recognize no other systems of reimbursement and reserves the right to do so.
41. KEKHOSTING acknowledges and agrees that in the course of dealings with Customer, it may acquire information about Customer, its business activities and operations, its technical information and trade secrets, of a highly confidential and proprietary nature. KEKHOSTING agrees that title to all such information and related materials shall remain with the Customer. All applicable copyrights, trade secrets, patents and other intellectual and property rights in such information and related material are and remain in the property of the Customer. All other aspects of the information and related material, including without limitation, technologies, procedures, programs, methods of processing, all source code, conversions, enhancements, databases, templates, specific design and structure of individual programs and their interaction and unique programming techniques employed therein as well as screen formats shall remain the sole and exclusive property of the Customer and shall not in any way be sold, revealed, disclosed or otherwise communicated, directly of indirectly, by KEKHOSTING to any person, company or institution whatsoever other than for the purposes set forth herein. It is expressly understood that no title to or ownership of such information or any part thereof is hereby transferred to KEKHOSTING
42. Any customer lists and/or other information concerning the Customer's clients are the sole and exclusive property of the Customer. KEKHOSTING shall not for any reason whatsoever, directly or indirectly, solicit the trade business of any of the clients or prospective clients of the Customer with respect to any of the services, products, trade secrets or other matters of the Customer. In addition to maintaining confidentiality of all matters as imposed herein above, KEKHOSTING agrees to keep in the strictest of confidence any information acquired by KEKHOSTING during the course of its dealings with the Customer about any of the Customer's clients, including but not limited to contents of related databases, credit and credit card information.
43. Nothing contained herein shall be construed to place the parties (Customer and KEKHOSTING) in a relationship of partners, agents or joint ventures. Neither party shall represent itself as the agent or legal representative of the other party for any purpose whatsoever and shall have no power to obligate or bind the other party in any manner whatsoever.
44. If any clause herein shall be found to contravene any law or ordinance in whole or in part, it shall be severed from the Agreement. The balance of the Agreement shall continue in full force and effect.
45. Each party (Customer and KEKHOSTING) to this agreement represents that it has all necessary rights and authority to enter into the terms of the Agreement and is in compliance with all federal, state and local laws governing this transaction.
46. KEKHOSTING is not responsible for files and data residing on Customer's account. Customer agrees to take full responsibility for files and data transferred and to maintain all appropriate backups of files and data stored on KEKHOSTING servers. KEKHOSTING's tape back-up system is in place primarily as a disaster recovery system in case of a server crash or some similar catastrophe and should not be relied upon as Customer's sole source of backup protection.
47. KEKHOSTING is not responsible for any damages your business may suffer. KEKHOSTING makes no warranties of any kind, expressed or implied for services we provide. KEKHOSTING disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by KEKHOSTING and it's employees. KEKHOSTING reserves the right to revise it's Service Agreement at any time without prior notification.
48. Other Services (Technical Support)
Upon request by the Customer, KEK Technology Inc. may at its option, provide the Customer with technical and non-technical support, such as equipment reboots, troubleshooting, configurations, DNS and other support, in connection with the Customer’s use of the Customer Space and Bandwidth Services. The Customer agrees to pay the hourly rate of US$115 or Naira Equivalent for those other services.
Note: Please allow 24 to 48 hours for your dedicated server to be fully configured and tested; based on availability.
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