Recent Challenges with our Server (Email Related issues)

February 19th, 2017

 

Dear Valued Client,

 

At KEK Technology Inc. / KEK Technology Company, customer service is our first priority and we highly appreciate your business and continuous support.

 

Within the past one week, many of you encountered an intractable break in service due to challenges accessing websites, webmail accounts, control panel and database. In the last two days, there was a re-occurrence which impacted every hosted accounts on the server including our corporate mail. During investigation, it was discovered that there were several "hung" httpd processes that were not allowing the Apache server to function. To resolve the issue, all idle "httpd processes" identified were deleted. The services were also restarted to restore the server back Online. Our technical team was diligent and worked relentlessly to ascertain that the issues were resolved.

 

We sincerely apologize for the long break in service and regret any inconvenience as resolution took longer than anticipated.

 

Note: As a consequence of the repeated challenges with this particular server, we are in the process of securing a new dedicated machine. Information with respect to its implementation and coupled with the migrations of all hosted web accounts will be forwarded in the near future.

 

Should you have questions or need additional support, please do not hesitate to contact us.

 

Presented by:

 

KEKhost/KEKhosting Technical Team