Knowledge Base: Welcome to portal of innovations and resources





    Introducing KEKhost Customer Support Center and Knowledge Base Portal - August 21st, 2018

    Security warning in Chrome - August 9th, 2018

    Google Chrome 68 turns HTTPS into the Web site standard - August 6th, 2018

    Important Information: Website's Common Vulnerabilities and Recommendations - July 30th, 2018

    Price Reductions and Upcoming Markups for Domains - July 26th, 2018

    NameStudio™ – the new domain search API - June 14th, 2018

    Shortened term for 3-year SSL certificates - June 14th, 2018

    Important Information 2018: Migration to New Linux Web Server -  April 29th, 2018

    DDoS Protection - April 28th, 2018


More News


My Account


    Billing Preferences (Cycles)

    Changing your server's password

    Changing Password and Contact Information

    Confirming a Dedicated Server/Shared Hosting renewal date

    How payments are applied to an account balance

    Late Payment Notices/Reminders




Data/File Backups


    Backing Up the Account and Websites

    Deploying a dedicated backup server (R1Soft)

    Creating a backup for a Linux server (R1Soft Wizard)

    Installing the R1Soft agent on a dedicated server (Windows)

    Installing the R1Soft agent on a server (Ubuntu & Debian)

    Installing the R1Soft agent on a server (CentOS)

    Plesk Control Panel: Backing UP Data




Cloud Computing (Cloud Servers)


    Accessing the virtual console on a Cloud Server

    Cloud server backup options

    What is a Cloud Computing?

    Creating a Volume Snapshot Backup

    Rebooting a cloud server

    What are Volume Snapshots?

    Deploying a dedicated backup server (R1Soft)

    Activating a cloned Windows server

    Live Cloning and Volume Snapshot availability




Control Panels


cPanel / WHM


    Logging into cPanel

    Configure High Email Failure Rate Protection

    Configuring the hourly maximum email setting

    Enabling suPHP and suExec or mod_ruid2

    Creating new accounts with WHM

    Preventing the 'nobody system user' from sending mail

    Enabling WHM's SMTP restrictions




Parallels Plesk


    Adjusting system time in Plesk

    Confirming your version of Plesk (9,10,11,12,17)

    Changing your contact information and/or Plesk password

    Changing Action Log settings in Plesk

    Rebooting servers with Plesk Control Panel

    PHP Settings in Plesk

    Getting Started with Plesk

    Setting up email notifications in Plesk

    Creating a domain in Plesk




Customer Service


    Managing a Dedicated Server

    Closing Your Hosting Account

    Creating a KEKhost Account

    Performing a hard/APC reboot (dedicated servers)

    Opening a Customer Service Ticket

    Changing your server's password

    Server outage - Troubleshooting before opening an urgent ticket

    Rapid Response Service Options

    Product Support Notifications








    Microsoft SQL Server 2014 features

    What does Database (DB) mean?

    Restoring MySQL with phpMyAdmin

    Backing up MySQL with phpMyAdmin

    MS SQL 2012 Selection

    MS SQL Server 2012 Licensing

    Installing MS SQL Express/Compact






    Creating databases in phpMyAdmin

    What is phpMyAdmin?

    Customizing php values

    Logging into phpMyAdmin

    Becoming familiar with databases in phpMyAdmin

    Creating tables in a database with phpMyAdmin

    Exporting databases and tables with phpMyAdmin




Domain Names


    What is a Domain Name?

    Why Do I need to Register Domain Name?

    WHOIS Privacy Service for Domain Name

    What is Domain Name System (DNS)?

    How can I change the domain nameservers?

    Modifying the Nameservers of a Domain Name registered through other registrars

    How to Transfer Domain Name to us

    Does my contact information have to be public?

    Will I still receive email messages for a domain that has Whois Privacy?

    Domain Name Auto Delete






Horde Webmail


    What is Horde Webmail?

    How to Customize your Email Account in Horde when logging in for the first time

    How to write an email message in Horde

    How to personalize your Email Account (Profile) in Horde Webmail

    How do I change my password in Horde Webmail?




Best Practices


    Enabling SMTP authentication

    How to change an IP address with Mail Enable

    Ensuring legitimate emails are not being filtered as spam

    How to Troubleshoot Email problems

    How to Create Email Accounts on the Server

    How to Retrieve email headers






    What is Roundcube Webmail?

    How to create an email message in RoundCube Webmail

    How to open an email message in RoundCube

    How to search for messages in RoundCube

    How to create folders in RoundCube

    How to edit your preferences in RoundCube





Email Clients


    How to configure an email account in Thunderbird

    How to configure an email account in FoxMail

    How to configure an email account in Outlook Express

    How to configure an email account in Outlook 2003

    How to configure an email account in Eudora

    How to configure an email account in Opera

    How to setup your website's Email for iPad and iPhone




Migration & Deployment


    Choosing the right Web Hosting: shared or dedicated

    Using Time To Live to manage migrations

    Billing Modifications During Server Migration

    How to Migrate your website within our Network or External

    Migrating my Existing Server to a New Server at KEKhost/KEKhosting

    Migration Checklist and Strategy

    Migrating Applications

    Migration of Folders

    Migrating Databases






    Adjusting Network Time Protocol (Linux and Windows)

    Troubleshooting with MTR procedures (Windows)

    Configuring Revervse DNS (Dedicated Servers Only)

    Whois Records

    What is IPv6 Address?

    Network Performance Tests

    IP address request guidelines




Operating Systems




    Confirming the Linux version on your server

    Confirming your Linux version or Kernel version

    Upgrading Ubuntu OS

    Remote Desktop from a Linux Computer with Remote Desktop

    Adding repositories to a Linux server

    What are shell scripts?

    Managing iptables through CSF (Linux Command Line)

    Connecting with Secure Shell (SSH)

    Getting started with iptables

    Troubleshooting network problems in Linux







    Connecting to a Windows server with Remote Desktop (RDP)

    Authorizing an IP Address in Windows Firewall

    Change the Remote Desktop Connection port to your Windows Server

    Windows Server 2012 - Windows Server Backup

    Windows Server 2012 – The New Server Manager

    Windows Server 2012 – Personalizing the Start Menu

    Defragmenting and optimizing Windows Server 2012






    Supported Operating Systems

    Installing an Operating System with IPMI

    Testing an Operating System upgrade prior to installation

    Reinstalling Servers

    What are shell scripts?






    What is a Reseller Hosting Account?

    Reseller Program Requirements

    Do I need to be a hosting expert to succeed at this?

    How to configure an email account in Outlook

    Billing Preferences (Cycles)

    Service Level Agreements (SLAs)

    How to change PHP settings/version for a domain in Plesk

    Do I get a free Domain Name/Website to sell with?

    What Is a Website Builder?

    Managing Users






Vulnerabilities and Exploits


    Meltdown & Spectre Security Vulnerabilities

    Securing Windows SMB and NetBios/NetBT Services

    Malicious URL Troubleshooting and Guidelines

    Linux Kernel Local Privilege Escalation Vulnerability (CVE-2016-5195)

    Multiple OpenSSL vulnerabilities (CVE-2016-2107 and CVE-2016-2108)

    Critical OpenSSL vulnerabilities - DROWN CVE-2016-0800




Acceptable Usage Guidelines


    Reporting malicious URLs, such as phishing, hosted on the KEKhost/KEKhosting network

    Understanding USA's Anti-Spam Law (CAN SPAM)

    Understanding Canada's Anti-Spam Legislation (CASL)

    Complying with IETF standards and managing security incidents on your website and server

    Reporting unsolicited emails (spam) from the KEKhost/KEKhosting network




Best Practices


    Guide to Microsoft Active Directory rootDSE/C-LDAP security issues

    Forum and Comment Spam

    Using Spamhaus DNSBL queries on KEKhost/KEKhosting network

    Brobot Malware Troubleshooting and Guidelines

    Installing and configuring ConfigServer Security & Firewall (CSF)

    Copyright and Trademark Guide

    Guide to Objectionable Content




Smart Dedicated Servers


    Virtual Private Server (VPS) or virtual dedicated server (VDS)

    Adjusting the hardware clock on a Smart Server

    Getting Started with Plesk

    IP Mapping

    Rebooting servers with Plesk Control Panel

    Migrating my Existing Server to a New Web Server

    Introduction To Smart Servers

    Shared Hosting Configuration




SSL Certificates


    How to order an SSL certificate

    What is SSL Certificate?

    How Do I Install SSL Certificate?

    What is Certificate Signing Request (CSR)?

    How to generate a CSR

    What is Certificate Authority (CA)?

    What does the CA (Certificate Authority) do with the CSR?

    How to use www and non-www domains with an SSL certificate






Best Practices


    Getting Free SSL/TLS Certificate from Let's Encrypt

    Uploading a temporary maintenance page

    Confirming your PHP version

    Adding your own SSL Certificate

    PHP Settings in Plesk




Search Engine Optimization (SEO)


    Maintaining SEO rankings during migration

    Understanding web crawlers

    Increasing search engine ranking for websites - Search Engine Optimization

    What is Search Engine Optimization?

    Why Search Engine Optimization (SEO) Important






    Troubleshooting Wordpress

    What is WordPress?

    How to Install WordPress

    Configuring settings in WordPress

    Changing your password in WordPress

    WordPress Toolkit






    Logging into Joomla as the default administrator

    How to change the default admin's username in Joomla

    How to block or delete a Super Administrator in Joomla

    How to use the Mass Mail system in Joomla

    What is Joomla?




FTP Clients


    Uploading files using WinSCP

    Uploading files using WS_FTP

    Downloading files using WS_FTP

    How to Configure FTP Client on Local PC

    What is File Transfer Protocol (FTP)?

    Connecting to the Server via Core FTP







DNS & Private DNS Servers


    Creating Private Nameservers at

    Creating Private Nameservers at

    Creating Private Nameservers at OpenSRS

    What Is an IP Address?

    What is a CNAME record?

    Creating Private Nameservers at

    Creating Private Nameservers at




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