Customer Service

 

    Managing a Dedicated Server

    Closing Your Hosting Account

    Creating a KEKhost Account

    Performing a hard/APC reboot (dedicated servers)

    Opening a Customer Service Ticket

    Changing your server's password

    Server outage - Troubleshooting before opening an urgent ticket

    Rapid Response Service Options

    Product Support Notifications

    Nagio Alerts For Dedicated Hosting

    Reinstalling Servers

    Server Management Plans

    Managing Users

    Service Level Agreement (SLA)

    Login Management

    Managing Contact Types