Server Management Plans & Supported Software List

 

 KEKhost/KEKhosting has a team of advanced system administrators who specialise in every area of server and application management, like Database Administration, Web Administration, Storage Administration, Security, Networking and Virtualization. They’re certified and experienced, and they’re yours whenever you need them, at a fixed hourly rate or as part of KEKhost’s Managed On Demand plan.

 

Managed Dedicated Servers

 

Click here to view both our Managed Dedicated and Pick-n-Choose Dedicated Servers.

 

Management Packages - List of supported services and software

 

 Introduction

 

Any provision of technical support will be charged $115 or Naira Equivalent per hour unless the customer has a Managed on demand package that includes 120 minutes of support (the exceed will be charged $115 or Naira Equivalent per hour). At least 15 minutes will be charged for each support request. The support time included in the Managed on demand package is not cumulative from month to month (the unused time is reset every 20 days from the delivery date of the product).

 

Customers with a package of administration and management of servers are supported 24/7 for the following categories:

 

> Installation and default configuration

> Advanced Configuration

> Debugging and problem analysis

> Software update

 

The Default installation and configuration category includes the basic installation of the operating system or software. The basic configuration (default) is also implemented.

 

 

 

 

 

 

 

 

Any additional configuration of the operating system or software is classified as an advanced configuration. For example, updating the rules of a firewall, installing SSL certificates, etc.

 

The Debugging and problem analysis category includes the monitoring of a problem via the log files, the search for causes of server overloading, restarting a service, an emergency investigation in case of failure, etc..

 

As for installation, the software update is supported via the standard mechanism of the operating system or the control panel. When the control panel is installed, the software update must me done via the standard mechanism at the control panel.

 

Each task is identified by one of the following icons:

 

        officially supported task

 

        Officially unsupported task

 

        Best effort

 

        Tasks not listed in this page/document are not supported by our team.

 

In addition, some activities may be included in more than one category at a time: for example :

 

> The migration of a standard server or site: Default Installation or Configuration, Advanced Configuration

 

> Performance Tuning and Server Optimization. Advanced Configuration, Debugging and problem analysis

 

> Verification and optimization of server's security. Advanced Configuration, Debugging and problem analysis

 

Click here to view the list of supported items for dedicated server customers who have opted for our administration package. The operating systems and software not included in this list, should be considered as unsupported.

 

Managed On Demand (Technical Support)

US$115/mo or Naira Equivalent

 

Two hours’ system administration to use however you need**. Let’s you rest assured that you have specialists on hand to respond immediately when you need them.

 

Software installation/configuration***

Software and OS updates/patches***

Server migration services

Firewall and SSL configuration

Web/database server configuration

Server debugging and analysis

See all supported software

24/7 telephone support

 

 

** Unused time is not cumulative. Hours are reset at the beginning of each month.

*** See list of supported software.